At Hozify, we strive to provide the best service possible across our modules: Food, Pharmacy, E-commerce, Grocery, and Parcel Delivery. Customer satisfaction is our top priority, and we ensure that all refund requests are handled fairly and transparently.
Refunds may be issued in the following cases:
Food Delivery:
If the food delivered is incorrect, missing, or damaged.
If the order is significantly delayed beyond the estimated delivery time.
Pharmacy Delivery:
If the delivered medicines are incorrect or expired.
If the packaging is damaged, affecting the product's usability.
E-commerce:
If the product delivered does not match the description or specifications.
If the product is defective or damaged during transit.
Grocery Delivery:
If the items delivered are expired, damaged, or not as per the order.
If perishable items are not delivered in a fresh and consumable state.
Parcel Delivery:
If the parcel is lost or damaged during transit.
If the parcel is delivered to the wrong address due to an error on our part.
Refund requests must be initiated within 24 hours of receiving the order.
The item(s) must be returned in their original packaging, wherever applicable.
Proof of purchase (order receipt) and photographic evidence of damage/defects must be provided to process the refund.
Initiation: Customers can initiate a refund request via the Hozify app, website, or customer support.
Review: The request will be reviewed by our team within 3-5 business days.
Approval: Once approved, the refund will be processed to the original payment method or as Hozify credits, based on the customer's preference.
Refunds will not be issued in the following cases:
Change of mind after the order is placed.
Incorrect delivery due to inaccurate information provided by the customer.
Orders canceled after dispatch or preparation (applicable for food and grocery deliveries).
Refunds will be processed within 7-10 business days from the date of approval. For payments made through banks or credit/debit cards, processing time may vary depending on the financial institution.
If you have any questions or concerns regarding our refund policy, feel free to reach out to us at:
Email: paul.solutions@gmail.com
Phone: +91-7578817087
Customer Support: Available 24/7 via the Hozify app or website.
